Joint effort to rescue XL clients

In the days following the collapse of XL Leisure group, representatives from Thomas Cook, Tui Travel and Virgin Holidays put their heads and resources together to bring back stranded XL customers. This included additional efforts from right across the companies, from logistical support right through to the reps at the resorts.
Many independent agents as well as the larger concerns were caught out by the collapse and had to work through the weekend to ensure that all clients were contacted and kept informed.
The fallout from the collapse may benefit agents who have shown that they are in a position to aid clients in this kind of event. The holiday makers who were most isolated were those that had booked online and had no agent to call to sort out the mess. Having an agent means that you have some sort of protection and assurance that there is a larger mechanism backing you through the agencies membership of trade associations and insurance arrangements. The picture shown, illustrates the logistical lengths taken to get the stranded passengers back home.